FAQs


Delivery

 
Can my order be delivered to my home address?
Due to the hazardous nature of some of our chemicals, we cannot deliver to residential premises. Vickers have a duty of care to ensure that their products are used safe and legally, and as a result, we only trade with registered businesses.


How do Vickers deliver hazardous chemicals safely?
We provide safe and reliable chemical distribution to businesses throughout the country and on a global scale.
We use couriers who are specialised in transporting hazardous goods safely, efficiently and on time. This service has been independently audited and approved. All vehicles and drivers are ADR compliant.
Our couriers are accredited to IS09001 and all hazardous freight will be handled and delivered by a fully ADR-approved warehouse and delivery team.


What will I be charged for delivery?
Delivery charges will vary depending on packaging, weight and destination. Our sales team can advise you of delivery charges prior to placing an order, and these costs are detailed on your order acknowledgement which will be issued when the order is processed on our system.


What are the expected lead times?
We aim to despatch your order within five working days and have an exceptional success rate for on Time in Full deliveries.


Can I have my order sooner if needed?
Yes! If an item is in stock, we do offer a next-day delivery service for a small fee. For updated carriage charges you can contact our Sales team. If you have a specific delivery requirement, we are happy to discuss this and will do our best to fulfil your request.


What is the difference between standard and next day delivery service?
Standard delivery service will arrive 2-3 days from date of despatch. Next-day service will arrive the day after the goods are despatched.


Can I request AM delivery service?
We offer an AM delivery service to most destinations. Request this from the Sales team at point of order and they will provide the details and exact ETA.


Can I request a weekend delivery or on a bank holiday?
We do not currently deliver on a weekend or bank holiday unless this is part of a pre-planned organised project which has been discussed and agreed at point of sale.


What is an ADR transport carrier?
An ADR transport carrier is a specialist vehicle for carrying dangerous or hazardous goods in bulk by road. In the event of an incident, there is the resource to hand as an ADR-trained driver to deal with the situation, preventing, as far as possible, accidents to persons or property and damage to the environment.


Do you offer a third-party delivery service?
Yes, we do offer a full third-party delivery service to our customers saving you time and money on storing and handling chemicals. We can also offer 3rd Party Branding alongside this. We all know how important it is to have your brand visible and keep your customers faithful to your brand which is why we support customers with a 3rd party branding and delivery facility. Get in touch to discuss your requirements at sales@viclabs.co.uk

Collection

Can I collect my order?
You may collect items from our main premises in Pudsey, (insert link to map site one) but this must be agreed in advance. Depending on the hazard rating of the goods, the driver may require an ADR licence to transport them legally and safely. We will be able to offer specialist advice on the hazardous nature of the goods and what will be needed in terms of transport.


Do I need to book my collection in with Vickers?
You do not need to book in a collection. However, collections must be made during opening hours.

 

Export


Are you able to export goods upon request?
Yes, we have experts in this field and have been exporting goods all over the world for many years. All our Export team are fully qualified in the packing and despatching of chemicals and where required, all chemicals travel in UN packaging to comply with legislation. Vickers Laboratories will also provide all the required export paperwork ensuring your goods are expedited direct to you, or to your customers, without any delays in customs.


What incoterms do you offer?
Incoterms are the terms used in international trade to define the seller's and buyer's responsibilities as part of the sales contract. We offer the below incoterms as standard however if our customers require us to use a different incoterm, we are happy to discuss this as part of the sales process.
DAP - Delivered at Place
DPU - Delivered at Place Unloaded
FCA  - Free Carrier
EXW – Ex works


Do you provide commodity codes?
Yes, we keep commodity codes recorded against all our products, and these are available upon request from our sales team.


Why do I need a commercial invoice?
A commercial invoice is required for all international commodity shipments. Vickers can assist you with this and provide you with all the information you need to produce one or alternatively we can do this on your behalf.
This document provides important information for the customs authorities, which helps them assess if the goods can move in or out of a country and what, if any, controls are needed. It also helps them determine duties and taxes.
Every shipment must come with its own commercial invoice. Our fully qualified export team will be able to assist you with any export query and we can talk you through the export process which we can do on your behalf.


Do I need an EORI number or an XI EORI number to export goods?
You need an Economic Operators Registration and Identification number (EORI number) if you move goods:
•    between Great Britain (England, Scotland and Wales) or the Isle of Man and any other country (including the EU)
•    between Great Britain and Northern Ireland
•    between Great Britain and the Channel Islands
•    between Northern Ireland and countries outside the EU

If you move goods to or from Northern Ireland, you must have an Economic Operators Registration and Identification number (EORI number) that starts with XI if you:
    
•    move goods into Northern Ireland from Great Britain (England, Scotland, and Wales)
•    move goods from Northern Ireland to another non-EU country
•    make a declaration in Northern Ireland
•    apply for a customs decision in Northern Ireland
You only need to declare certain goods you move from Northern Ireland to Great Britain. Check if you need to make an export declaration .

 

 

Documentation


Do you supply a Certificate of Analysis with all orders?
A Certificate of Analysis or a Certificate of Conformity is provided for all products in line with the Sales Specification for full traceability and quality assurance.


What is the difference between a COA and a COC?
A Certificate of Analysis (COA) is a document which is issued by Quality Assurance that confirms that a regulated product meets its product specification. It contains results obtained from performing quality control testing of an individual batch of a product. The Certificate of Analysis contains specific analytical data that is specific to a batch.


A Certificate of Conformity (COC) is granted to a product that meets a minimum set of regulatory, technical and safety requirements. It contains header information about the product and may be provided with non-batch managed material.
Here at Vickers we offer both types of document depending on the product. This can go with the product as a physical document or we can email you an electronic copy or both.


Do you supply an SDS with all products?
Yes, we supply an SDS (Safety Data Sheet) with all our products.  This can be sent with your delivery if required and/or sent via email.  You can find product SDS’s on our website or contact our sales team: sales@viclabs.co.uk

 

Purchasing

How do you vet prospective customers?
To trade with Vickers, you must be a registered business and have set up a customer account with us. This is a very easy online process and can be processed and set up within 24 hours. Once you have filled in our Account Application Form (LINK) standard background checks will be completed.


How do I set up an account with Vickers?
Setting up an account with Vickers is simple. Once our standard background checks have been completed you will receive a Welcome email with all your account details to enable you to send a purchase order through to our Sales team. Our Sales team are always available to assist you throughout the process. Subject to our vetting process, we aim to get all accounts up and running within 24 hours.  


Can I pay on my credit card or pro-forma?
If you would prefer not to open a credit account, you can pay on a pro-forma basis or by credit card. This request can be made when you fill in your Account Application Form and will be processed accordingly by the sales team.


What is a pro-forma invoice?
A pro-forma invoice is created and sent when a customer or buyer has committed to a purchase, but before the goods or services have been delivered. In other words, proforma invoices are issued before a sale has been finalised or payment is required. If you are a pro-forma customer payment will be required in full before goods are manufactured and despatched.  


Can I order without setting up an account?
Due to the hazardous nature of some of our products we can only sell to customers who have been verified through the account application stage.  However, the account application process is very simple, and we aim to have accounts set up within 24 hours of receiving the form back.


What are the credit terms for payment?
Unless otherwise agreed between both parties at quotation stage, the terms of payment shall be 30 days from the date of invoice. Receipts for payment are issued on request.


What payment methods are accepted?
We accept BACS / bank transfers, pro-forma and payment by credit card.


Are discounts available on bulk orders?
We do offer discounts on bulk orders, standing orders or ongoing purchases. Our range of vessels means that we offer small scale quantities through to multi tonnage batches which will be priced accordingly. Please get in touch with your requirements and we can arrange a quotation that is tailored to you.


Can you provide a sample prior to purchase?
Yes. If you would like to try a product to check suitability, we can arrange a sample to be sent out, free of charge along with specification and backed up with a Certificate of Analysis giving full traceability.


Products

 
Can you source alternative products that are not on the website?
Absolutely! Our highly experienced Purchasing team source items from across the globe and our Chemists can also talk you through the suitability of different products and alternatives. Simply email sales@viclabs.co.uk with your requirements.


What pack sizes are available?
We offer products in all different sizes. Our wide range of vessel sizes offer processing capabilities from laboratory scale through to multi tonnage batches. Contact our sales team to find out more information on pack sizes and to discuss requirements.


Can I use my own branding and logo on the label and documentation?
Here at Vickers, we know how important it is to have your brand visible and keep your customers faithful to your brand. Vickers Laboratories can support customers with a 3rd party branding facility.
We can also deliver your own branded product direct to your customers saving you time and money on storing and handling chemicals.


Technical

 
What standards do Vickers conform to, to guarantee quality?
Vickers are accredited to ISO 9001:2015 standards.


What is quality management and ISO 9001?
ISO 9001 is recognised internationally as the world’s most widely adopted Quality Management System (QMS). The ISO 9001 quality management system continually helps us to monitor and manage quality across our business so we can identify areas for improvement.


What is the difference in product grades?
We sell chemicals of all different grades to varying specifications. See our chemical grade comparison chart:

How can I speak to a chemist and get free technical support?

You can email any technical questions to info@viclabs.co.uk and these will be answered by our experienced team of chemists.


Can you manufacture chemicals to my own specification?
We can develop products based on individual requirements and manufactured to your desired specifications and volumes. Our team of chemists have the capability to service some of the world’s biggest names – maintaining quality throughout.


Are all buffers traceable to NIST?
Vickers are equipped and able to calibrate equipment to National Institute of Standards and Technology (NIST) standards and our manufactured products match NIST-maintained measurement standards.


Please could you advise the expiry date on this product?
Expiry dates will vary from product to product. All products will be sent out with at least 50% shelf life left apart from products with a five-year shelf life that will be sent out with two year life remaining.  All products will have adequate shelf life for their use. If you require an expiry date our friendly sales team will be able to help you. sales@viclabs.co.uk  


How can I find out what the products are packaged in?
This is available upon request. We can establish bespoke packaging solutions to meet your requirements. Vickers Laboratories have the facilities, the packaging and trained staff in place to pack bulk chemicals down into small useable pack quantities. This can be done for you quickly and legally, saving time and money, whilst still ensuring full compliance with packaging and storage legislation. All chemicals travel in UN packaging when necessary to comply with legislation. Contact our sales team to find out more information on pack sizes and to discuss requirements.

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